How Service Providers Can Create Apps To Streamline Their Offering
Apps are a key part of today’s corporate landscape: from banking through to shopping, there’s an app for almost everything.
As a service provider you might not think you need an app, particularly if you run a small business, but an increasing number of small businesses are now using apps to interact with their clients.
For those service providers who want to know more about why they should consider creating their own app, here are some of the ways you can use one to improve your customer service and propel your business towards even greater success.
Let Customers Make Appointments Via Your App
Communicating with your clients can be tough when you’re a service provider trying to do your job and provide the customer service your clients expect. To save you time and help you schedule your appointments effectively, consider making an app to give clients the chance to view all your available appointments and select the one that works best for them.
Share Order Information With Your Customers
By sharing information with your customers, you can save yourself and your clients time and effort. They can give you vital information before they make their appointment and you can keep them updated on the work you’re doing for them, which is particularly useful if you’re providing a remote service like website development or renovations to a property while they’re not onsite. You might think that sharing private information with clients is unsafe, but by using a user verification system like Cognito you can ensure that you’re always communicating with the right person.
Take Payments Through Your App
Managing payment and accounting can be a challenge for any service provider, so simplify the process by allowing your clients to pay you via your own app. Integrate a payment gateway into your app and allow clients to pay their invoices safely and swiftly without having to come and see you in person.
Keep Your Clients Updated
Your service offering and availability will change over time, so it’s important that you keep your clients informed. One great way to do this is to share updates via your own app, as they will be able to see this on their phone when they’re doing other things. This will make your service offering more convenient to your customers and encourage them to continue working with you rather than moving on to a different service provider.
Mobile Apps Can Be Integrated With Various Different Solutions
There’s more to being a service provider than just supporting your customers: you also have to run your business, which means doing your accounts, remaining compliant with the latest industry regulations and communicating with a variety of different business stakeholders, staff members and suppliers. Developing your own app can allow you to manage your business more efficiently by integrating the information your app obtains with other solutions, such as your calendar app or your email account.
It’s becoming increasingly easy to create your own app, so there’s literally no reason why you shouldn’t consider creating one to help you to connect with your customers and provide them with the highest standard of service possible.