Customer Success Tracking is a new term that’s super applicable to the world of social media training. To understand it, let’s break it down: “Customer Success” means your customers being successful – reaping the promised rewards of your service. “Tracking” means keeping track of their social media activity and condensing it into a meaningful report So, “Customer Success Tracking” is…

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Klout is a free online tool for measuring your influence, based on the ability for you to drive action on the internet.  You can link Klout up with your Facebook, Twitter, Google+, LinkedIn, Instagram and Foursquare.  It gives you a score out of 100 as to how influential you are – the closer to 100,…

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