If you’re a community or social media manager, you know that managing a Facebook business page is not as simple as it used to be. Facebook is getting crowded, and their user base isn’t growing at the pace it once was (in fact in some of its biggest markets Facebook is actually losing users). In…

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I’ve been working as a community manager for over 5 years now, and managing my own team for the last year. During that time I’ve seen a lot of changes, both in general community and social media management, and the general idea of what a community manager is. Throughout those changes, however, a few things…

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