Improving Customer Satisfaction
Your customers should be the one thing that you’re focusing on at all times. All of the moves you make with your business should be with your customers satisfaction in mind. But unfortunately for a lot of people this isn’t the case. Money fuels a lot of peoples drive, and that often leaves the customer left in the dark. Don’t be that person who does this. Without your customers you wouldn’t be where you are today. Without them, you wouldn’t have the money you have, the lifestyle you’re able to lead, and the successful company to your name. Just a few simple changes to the way in which you run your business could improve your overall customer satisfaction levels. You can learn from big companies that treat their customers bad. The reviews they get soon go viral, and when they do, all havoc can break loose. So here are our tops ways that you can improve your customer satisfaction levels.
Your website is most likely the main place that people shop for your products, or where they come to view your services. The better your website, the more response you’re going to get from it. If you’ve been on a poor quality website before, you’ll know exactly how annoying they are to navigate and do what you need to do. So you should always be looking for ways that you can improve the usability of your website. At all times it should be professional and fluid. The more lag you have on your website, the more you’re going to annoy your customers. Lag usually happens if you make a webpage too big. There might be too many images, too much coding happening the background, or too many ads running. Do not over complicate things. Keep it simple to keep them happy. You do also need to be smart in your advertising on your website. Everything needs to be easily accessible, and your best products need to be on display on the home page to try and draw people in. Alternatively, you could display products that perhaps aren’t doing well. If they’re big and bold on the home page, it’ll instantly attract people’s attentions. Make sure you always have a feedback or question are on your website for your customers. If they have complaints it’s the one place they’ll go to find contact information, so a query section is going to give them the option of saying their thoughts and feelings.
Your products play a bit part in how successful you are. There are two routes that people usually go down when it comes to their products. The first is to spend more, make less, but keep customers happy. The second is to spend less, make more, and run the risk of creating a bad reputation. Now, hopefully you should already know exactly what to do. You should be going for the option where you run the risk of creating less problems. The higher quality your product is, the better you’re going to do in the long run. Yes, spending more will mean it’ll take longer to get more profit, but you’re keeping your customers happy and that’s all that matters. Secondly, you need to think about extra touches that are going to keep them happy. The finer details that you can pay attention to that other companies you’re competing against might not be doing. For example, concrete polishing tools allow for that perfect finish if you’re in the renovation business. Say for example if you’re in the marketing niche, just following up on customers you’ve previously helped each month to see how they’re getting on will put you ahead of others. It shows you’re paying extra attention, and value them as individuals. One final thing that we recommend doing is making sure your products are a cut above the rest, whether it be physical products or the services you’re selling. The world of business is just so competitive, so you have to be too. Do some market research and find out exactly what your customers want. Use that information you collect and make your business a cut above the rest.
It isn’t just your customer service that you need to be thinking of, as you hire employees you need to be thinking of how they’re treating your customers. Hopefully by becoming a business owner you’ll know exactly what is needed to please customers, your employees however may not have the same mindset. Firstly, training days are essential to make sure they’re on the same wavelength as you. As long as you teach them that the customer is always right, you should always stay on the right path. Be mindful to watch their behaviour as well. It’s all well and good holding training days, but they might not always be as attentive when you’re not around. Monitor the tone of voice used both on phones, emails, and in person. A bad reputation for customer service can bring down a business so easily. Now, as for you, you need to be thinking what you can do that’ll mean you’ll be going the extra mile to keep them happy. Service with a smile is always essential, but try and build a bond with them as a person rather than a pushy salesman. The one thing that puts customers off is feeling forced into doing something. Start a genuine conversation and ask if they need help rather than trying to sell them things from the off.
Keeping Them Keen
Holding offers is one of the best ways to keep your customers keen. Everyone loves a bargain, so think of monthly offers that you might be able to hold. A customer loyalty card scheme is also beneficial. It allows them to receive freebies and gifts if they spend a certain amount of money with them. Always keeping your products fresh, and your service professional is also going to keep them keen. As long as you’re doing better than your competitors, they should always come back to you.