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Small Business to Small Business News, Advice and Product Reviews

Archive for March 2015

Reward Your Customers: Digitally.

In this day and age, your customers are most likely the modern, digitally engaged millennials of the generation. Of course, this doesn’t cover everyone’s demographic, but even so, almost everyone’s online. If your customers are online, it makes sense to engage with them via their devices, too. There are of course loads of ways to…

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How did big business perform last year?

One of the quirks of the financial sector is that its calendar tends to run slightly out of sync with the rest of the world. The financial year ends in April, giving companies and investors a three month delay on the rest of us. Even when assessing a company’s performance over a number of a…

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Share the Love and Appreciate Your Customers.

According to the Customer Experience Impact report from Oracle, eighty-nine per cent of consumers begin doing business with a competitor following a poor customer experience, with the main component of a negative customer experience being when a business fails to appreciate their custom. As the saying goes, “actions speak louder than words” and going that…

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